Terms and conditions
Travel: Refund Policy
All touring activities such as cruise, cooking, cycling, spa appointments, etc…as well as private car, or guide orders may be refundable if requested prior to cancellation dates. During high travel season from April 15th thru October 30th, client will incur cancellation penalty of 100% if cancellation request occurs under to 7 days before booked service. All cancellation requests must be made by email.
The above rules shall apply to all ordered private transports. For airport or city to city transfers, unscheduled car stops charge 75 USD per hour; Private airport transfers are by Mercedes E Class or Mercedes Minivan or comparable vehicles. Vehicles for arranged day excursions and city-to-city transfers may vary. Transport vendors reserve right to use larger or smaller vehicles to accommodate luggage and groups of three persons or more. All services employ licensed drivers.
FINAL DOCUMENTS REVIEW
While Kennsystem USA LLC and its tradename “Bestourofitaly.com”, takes the utmost care in making sure the information on your itinerary and travel vouchers (collectively, “Final Documents”) is complete and accurate, it is your responsibility to carefully read and review the final documents upon receipt. Failure to contact us in time to allow for the correction and re-sending of the final documents could result in the loss or cancellation of your reservation, tickets or services listed on the documents for which Kennsystem USA LLC and its tradename “Bestourofitaly.com”. In such a case, no refunds will be possible.
REFUNDS & COMPLAINTS
We work around-the-clock to insure your vacation goes smoothly and according to plan. But unexpected problems, often out of our control, can still arise. We urge you to work with us in correcting the problem on the spot instead of dealing with it after you return home.
On Kennsystem USA LLC and its tradenames “Bestourofitaly.com” escorted tours, work with your tour leader to resolve concerns. For independent travel, speak to your hotel front desk manager, your local tour guide, driver, etc. Your travel documents will also have contact numbers for help in resolving problems.
If a refund is warranted, it is under the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.
Private Transportation – Same Day Cancellations
When client cancels ordered service, Kennsystem USA LLC and its tradename “Bestourofitaly.com will result in a 100% penalty or full cost of ordered service.
Hospitality services and Hotels
Kennsystem USA LLC and its tradename Bestourofitaly.com’s fee for accommodation service is derived from the standard industry commission of 10% from each night’s per room hotel stay. If, after engaging Kennsystem USA LLC and its tradename, “Bestourofitaly.com”, as its travel planner or after approving the reservations made for a hospitality site / hotel booking, substitutes a new hotel, or in any way deprives Kennsystem USA LLC and its tradename “Bestourofitaly.com”, of the industry commission, the agency reserves right to apply to the client the relative 10% commission for the cancelled stay.
Hotel Cancellations – Penalties
Client is fully responsible for any penalties applied by hotels that result from hotel cancellations by client, even when client notifies agency of desire to cancel a reservation. In all cases, Kennsystem USA LLC and its tradename “Bestourofitaly.com”, will always endeavor to use best efforts to acquire the best possible room for a client; however, we cannot guarantee that any and all requests—including smoking or non-smoking room—will be met as such are subject to availability and other hotel management issues. Client desire to cancel a room reservation due to failure to receive specific type of room requested does not constitute sufficient cause to make cancellation. Client will remain solely responsible for all cancellation penalties and commissions due agency as specified herein.
Consulting Fee/ Arrangements Fee – Non-Refundable
All Consulting / Arrangements services will be billed to the client only after client approves the travel planning proposal. The Kennsystem USA LLC and its tradename “Bestourofitaly.com”, consulting fee is non¬refundable once agreed on the consulting fee and once consultation begins, whichever is first. Commencement of consultation is defined as when the client has received from a Kennsystem USA LLC and its tradename “Bestourofitaly.com”, travel consultant any advice, suggestion, recommendation, draft outlines, travel plans, etc… pertaining to the proposed trip whether it be by phone call, fax, email or written letter.
Trip Postponements, Re-bookings
If client wishes Kennsystem USA LLC and its tradename “Bestourofitaly.com” to cancel and then re-arrange special travel services on another date, client may incur administrative charge equal to $250 or 50% of originally billed arrangements fee, whichever is greater. If an entire trip re-booking is required in less than 15 days from original departure date, agency reserves the right to charge the client a $250. USD re-booking fee.
“Packaged Tour” Group Touring Terms: Reservations and Payments (Group Tours)
Receipt of a deposit of 50% per person, and signed contract is required to hold your reservation. The balance is due 60 days before departure. Certified checks, bank checks or credit cards are required for all final payments made within 30 days of departure. Also, for payments received within 21 days of departure you will be charged the cost of sending documents by express mail, $25 per mailing. Any person or entity, including a travel agent, with whom you deal other than Kennsystem USA LLC and its tradename “Bestourofitaly.com” in purchasing this tour acts strictly as your agent in dealing with us. Accordingly, we disclaim liability for payments made to anyone until we receive such payment earmarked for your account and we accept it as such.
“Packaged Tour” Prices
All prices are subject to increase due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, currency fluctuations, unless our web site indicates that a particular Tour price is guaranteed by full payment before a specific date and all the conditions of that guarantee are met. Departure taxes are not protected under the price guarantee. Gratuities not specifically mentioned are excluded. The price does not include transportation between your home and the airline terminal or pier or personal items. Your return ticket is subject to strict limitations. Your tour terminates after breakfast on the final day. Hotel check out time is 12 noon. About two hours before flight time, you will be transferred to the airport for your return home.
Holidays and Changes
During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by Kennsystem USA LLC and its tradename “Bestourofitaly.com” to minimize inconvenience to tour members. If, however, your enjoyment might be diminished by such minor limitations, please check with the appropriate tourist office before selecting a departure. Holidays, closing days and other circumstances may change the day of the week for scheduled dining out, sightseeing and other activities.
United States citizens require a valid passport only, when they travel to Europe. Non- citizens have other requirements that should be checked immediately.
NAMES MUST MATCH PASSPORT
The name given on your Kennsystem USA LLC and its tradename “Bestourofitaly.com” booking must match the name on your passport.
Baggage & Insurance
Each tour/ transfer passenger is limited to one large suitcase and small carry-on bag. If passengers has more than one large suitecases should notify us with at least 72 hours in advance. The airlines are charging extra fees for checked luggage that exceeds 62 cubic inches (calculated by adding the width + height + depth). Kennsystem USA LLC and its tradename “Bestourofitaly.com”, is not responsible in any case for lost, stolen or damaged luggage.
“Packaged Tour” Hotel Accommodations
The hotels listed in this site will be used on almost all departures. If a change becomes necessary for any reason, the hotel substituted will be the equivalent of those shown.
Single rooms – A limited number of single rooms are available at the supplement rate shown for each tour. While single rooms provide privacy, they are often smaller than twin bedrooms and sometimes poorly located, especially in older hotels.
Shared rooms – If you are traveling alone but prefer to share with another, we will try to work out congenial rooming arrangements. If a single room must be assigned due to your roommate’s canceling or incompatibility or for any other reason (even at the last moment or while on tour), we must, of necessity, charge you the tour’s single supplement or prorate thereof since the hotels make no allowances.
Triple rooms are available on some tours. They usually consist of a twin bedded room with an additional folding bed or cot for the third person. This may not be comfortable for three adults.
Forum. It is compulsory that any litigation concerning an Kennsystem USA LLC and its tradename “Bestourofitaly.com”, can only be brought in the courts in the State of Washington.
Air Conditioning. Please be advised that foreign air conditioning systems in public places, ships, hotels and motor coaches are not always up to USA standards.
“Packaged Tour” Cancellation by Operator
Be clearly advised that from time to time, a packaged tour departure may be cancelled for lack of participation. In such case, the operator’s sole responsibility is to provide a refund without any other liability whatsoever. Operator further will have no responsibility for any conjunction tickets, non-refundable or otherwise.
Cancellation and Insurance: Escorted Tours
Because of the extraordinary savings being offered, if you cancel your Escorted Tour reservations, cancellation charges will apply depending on the length of time remaining before departure. Your right to receive a refund is limited. All cancellations and refund requests must be sent to us in writing and are subject to the following cancellation charges which are based on the price of the tour and the number of weeks prior to departure we receive your notice.
Cancellation and Insurance: Flight & Hotel
Because of the extraordinary savings being offered, if you cancel your Flight & Hotel reservations, penalties will apply depending on the length of time remaining before departure. Charges will be assessed at the time of cancellation. All cancellations must be processed by Kennsystem USA LLC and its tradename “Bestourofitaly.com” via email.
Right To Exclude
We reserve the right in our sole discretion, acting in good faith, to decline to accept or to require any individual to withdraw from any tour. This refers to persons who are abusive of others or whose behavior disrupts the operation of the tour.
Tour Members Needing Special Assistance
Any disability requiring special attention should be reported to Kennsystem USA LLC and its tradename “Bestourofitaly.com” at the time the reservation is made. Kennsystem USA LLC and its tradename“Bestourofitaly.com” will make reasonable efforts to accommodate the special needs of disabled tour participants, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants or other independent suppliers. We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.
“Land Only” means the tour cost without airfare which applies to those who use Frequent Flyer tickets or purchase their own air tickets.
Smoking on the motor coach is not allowed.
Traditionally, tour guides make available for purchase a series of optional excursions and other activities to fill in free days and evenings. You are under no obligation whatsoever to take any. They are strictly optional. Optionals in Italy may include the Catacombs, Tivoli Gardens, Capri/Blue Grotto Excursion, Gondola Serenade, Tarantella Show, etc.. All Optional Tours and rates can and do frequently change.
Responsibility Kennsystem USA LLC and its tradename “Bestourofitaly.com”, its and their employees, subsidiaries, successors, agents, and assigns (collectively Kennsystem USA LLC and its tradename “Bestourofitaly.com”), does not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, Kennsystem USA LLC and its tradename “Bestourofitaly.com” is not liable for any negligent or willful act or failure to act of any such person or entity or of any third party. Tour members are also subject to the terms and conditions set forth on their airline, rail or cruise line ticket. These conditions are available upon request. You may see the name Kennsystem USA LLC and its tradename “Bestourofitaly.com” affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Kennsystem USA LLC and its tradename “Bestourofitaly.com” in any way. In addition and without limitation, Kennsystem USA LLC and its tradename “Bestourofitaly.com” is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force Majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that foreign air-conditioning systems in public places, hotels and motor coaches are not up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner’s risk. The right is reserved to decline to accept or retain any person as a member of these trips at any time. In any such event, Kennsystem USA LLC and its tradename “Bestourofitaly.com”. sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers. Kennsystem USA LLC and its tradename “Bestourofitaly.com”, reserves the right to change the itinerary or trip features at any time and for any reason, with or without notice and/or to substitute, airlines, hotels of a similar category, and Kennsystem USA LLC and its tradename “Bestourofitaly.com” shall not be liable for any such changes. From time to time a tour departure may be cancelled for lack of participation. In such a case, the operator’s sole responsibility is to provide a refund without any other liability whatsoever. Operator further will have no responsibility for any conjunction tickets, non-refundable or otherwise.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any other information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Washington, in accordance with the rules of the American Arbitration Association then existent.
Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.